Terms & Policies

Please review Our Terms & Policies when making a purchase…

Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery to you or back to us or other services provided to you in connection with your purchase.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to Us or are licensed to Us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles, stories and text.
You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without Our consent in writing.

You may print or download materials from this website for your own personal use provided that:

  • no materials are modified in any way;
  • no graphics are used separately from accompanying text;
  • Our copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material; and
  • the person to whom you providing these materials are made aware of these restrictions.

These terms and conditions do not exclude Our liability (if any) to you for:
personal injury or death resulting from Our negligence;
fraud; any matter which it would be illegal for Us to exclude or to attempt to exclude Our liability.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

APPLICABLE LAWS (choice of venue and forum)
Use of this website shall in all respects be governed by the laws of the state of Louisiana, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Louisiana courts and shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Because you’ve shared payment information with We Heart Vetearns, we want to make sure you understand how it’s used.

We’re committed to keeping your non-public personal financial information confidential. This information includes your credit card or other payment method information. From here on, we’ll just call this “Personal Information” for the sake of space.

We may need to share your Personal Information under certain circumstances: so we can offer you the best service possible, to run our business, or to comply with legal requests. We’ll go into more detail about these circumstances later in the document.

*Please read this Privacy Policy. It’ll help you understand what information we share, what we don’t share, and how to keep your information safe.*

We use a 3rd party company for collecting and processing all payments made online. This is a separate company from We Heart Veterans and they will not share your Personal Information with anyone, except at times which we’ll describe later in this Policy.

We Heart Veterans only receives limited Personal Information from you — specifically, your name and contact information.

When you give your Personal Information to our 3rd party eCommerce organization, they only use this information to help you make payments on the We Heart Veterans website and platform.


We Heart Veterans won’t share your Personal Information with anyone for marketing purposes without your explicit consent.

We won’t sell or rent your Personal Information to anyone outside of We Heart Veterans. We’ll only give this info when it’s needed to process your payment, or if it’s a legal requirement, like in response to a subpoena or an independent audit. We require that anyone who receives this information will only use it for those purposes.

We may share your for specific reasons:

  • To process your payment
  • For maintenance of your payment account, or
  • To detect, prevent, or otherwise address fraud, security, or technical issues

You can view and update your Personal Information, including deleting credit cards or other payment methods, by going to the Settings page in the eCommerce website.

We Heart Veterans will not use Personal Information associated with a disabled account for any reason besides meeting these obligations. We may delete records associated with disabled accounts over time as permitted or required by law.


We take appropriate security measures to protect against unauthorized access and unauthorized changes, sharing, or destruction of your Personal Information. These security measures include internal reviews of our data collection, storage and processing practices, and security measures, as well as physical and technical security measures to guard against unauthorized access to systems where we store personal data. We Heart Veterans uses 3rd party ecommerce companies which use industry-leading encryption standards for your Personal Information. For example, your credit card number will always be stored in an encrypted form.

The security of your account also depends on keeping your account password confidential. You should not share your account name or password with anyone. If you give your password to someone else (like a significant other, your boss, or a website), they will have access to your account and your Personal Information.


This privacy policy may change from time to time. We won’t reduce your rights under this policy without your explicit consent. We’ll post any policy changes on this page, and if the changes are significant, we’ll email you or notify you by mail. Each version of this policy will be identified at the top of the page by its effective date. We’ll also keep earlier versions of this privacy policy in an archive where you can read them any time.


For more information regarding this privacy policy or We Heart Veterans privacy program, please contact us by postal mail at: We Heart Veterans, 1776 Orleans Street; Mandeville, LA 70478.